Your Privacy Is Our Primary Responsibility
Every piece of information you provide at q777 is protected with the highest level of security — here you will find a detailed description of what data we collect, how we use it, and how we keep it safe.
This Privacy Policy ("Policy") applies to all users of the q777 platform. By using our website, you are considered to have agreed to the terms of this Policy. Any changes will be published on this page with the effective date noted.
1 Introduction & Scope of Application
q777 is a trusted online gaming platform in Bangladesh. We believe that protecting the personal information of our members is a fundamental ethical responsibility. This Privacy Policy explains the following:
- What types of personal information we collect and why we collect it.
- How collected information is stored and processed.
- The policy and terms for sharing information with third parties.
- Your rights regarding the protection of your information and privacy.
- How and through what channels you can contact us.
This Policy applies to the q777 website, mobile version, and other digital channels. By using our services, you acknowledge that you have read and understood this Policy.
2 Information We Collect
q777 collects various types of information to provide its services properly. The types of information collected are described below:
2.1 Personally Identifiable Information
During account registration or verification, we may collect the following information:
This information is primarily used for identity verification, account security, and implementation of responsible gaming policies.
2.2 Financial & Payment Information
To process deposits and withdrawals, we collect the necessary information related to payment methods. q777 handles transactions only through bKash, Nagad, Rocket, Upay, and bank transfer. The financial information collected includes mobile banking account numbers (partial, masked), bank account details (where applicable), and transaction history.
2.3 Technical & Usage-Related Information
When you use the q777 platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and operating system
- Page visit history and duration
- Data collected through cookies and similar tracking technologies
- Gaming history and preference details
3 Purpose & Use of Data Collection
q777 uses your information only for specific and legitimate purposes. We process your information for the following reasons:
3.1 Service Operation & Improvement
- Creating, managing, and completing account verification.
- Securely processing deposit and withdrawal transactions.
- Managing bonuses, cashback, and promotional offers.
- Managing the VIP program and loyalty rewards.
- Improving the functionality of our platform and the user experience.
3.2 Security & Compliance
- Detecting and preventing fraudulent activity.
- Ensuring account security and preventing unauthorized access.
- Enforcing responsible gaming policies and helping prevent addiction.
- Age verification — only individuals aged 21 or older may use the platform.
3.3 Communication & Support
- Responding to your inquiries and complaints.
- Sending important updates and security alerts.
- Sending relevant promotional messages based on your preferences (subject to your consent).
4 Data Storage & Security Measures
q777 applies industry-standard security technology to protect your personal information. The key features of our data protection framework are described below:
- SSL Encryption: All data exchanged between your browser and our servers on our platform is encrypted using SSL (Secure Sockets Layer) technology.
- Secure Servers: Your information is stored in secure, encrypted data centers and is protected from unauthorized access.
- Access Control: Only authorized personnel may access your information when necessary, and they operate under strict confidentiality obligations.
- Two-Factor Authentication: We offer Two-Factor Authentication to protect your account.
- Regular Security Audits: Our systems are verified through regular security audits.
Despite our efforts to protect your data, it is not possible to guarantee 100% security on the internet. However, q777 always takes every measure to keep the risk to your information at a minimum.
5 Sharing Information with Third Parties
q777 never sells your personal information to third parties or discloses it for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Providers
The minimum necessary information may be shared with trusted third parties to carry out essential functions such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical support, and security services. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
To comply with Bangladesh law or court orders, or in response to a lawful request from law enforcement agencies, we may be required to disclose the necessary information.
5.3 Fraud Prevention
Limited information may be shared with other gaming platforms or security organizations for the purpose of detecting or investigating fraudulent activity.
6 Cookies & Tracking Technologies
q777 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Without these, the platform cannot function properly — for example, maintaining login sessions.
- Functional Cookies: Remember your preferences and settings, such as language preference.
- Analytics Cookies: Used to understand how users are using the platform, which helps us improve our services.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect some features of the platform.
7 Data Retention Period
q777 retains your personal information only for as long as necessary. The retention period is determined by considering the following:
- The period your account remains active.
- The minimum retention period required by legal or regulatory obligations.
- The requirement to keep records of financial transactions.
- The relevance of the information in the event of a dispute or legal claim.
Even after an account is closed, certain information may need to be retained under applicable law. After the designated period, information is securely deleted or anonymized.
8 Your Rights
Every member registered on the q777 platform has the following rights regarding their own personal information:
8.1 Right to Access
You may request from us at any time to find out what information we hold about you and how it is being used.
8.2 Right to Rectification
If the information we hold about you is inaccurate or incomplete, you may request a correction. After submission of the correct verification documents, we will make the correction as soon as possible.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or the need to resolve disputes.
8.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes and request to opt out of promotional communications.
9 Protection of Minors
q777 strictly enforces an age verification policy. Only individuals aged 21 or older may use our platform. We do not knowingly collect information from any minor.
If we suspect that a minor has registered on our platform, we will immediately suspend that account and delete the collected information. If you are aware of such an incident, please inform our support team.
10 Changes to the Policy
q777 may update this Privacy Policy from time to time. This Policy may be revised due to service improvements, the introduction of new technology, or changes in legal requirements.
If there are any significant changes, we will notify you by email or through the platform. Continued use of the platform after the changes will be considered acceptance of the updated Policy. The latest version will always be available on this page.
11 Third-Party Websites & Services
The q777 platform integrates services from various third-party game providers, such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others. These providers have their own privacy policies, over which q777 has no control.
We recommend that you review the privacy policy of each third-party service. q777 will not be responsible for any privacy breach that occurs through third-party services.
12 Contact & Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact our support team. We are available 24/7 to respond in both Bengali and English.