q777 Terms and Conditions

1. General Terms & Definitions

These terms and conditions ("Terms") form a legally binding agreement between q777 ("Platform", "we", "us") and the user ("you", "Member"). By accessing the q777 platform, creating an account, or using any of our services, you are considered to have fully accepted these Terms.

Below are the definitions of some key terms used in these Terms:

• "Platform" — refers to the q777 website, mobile version, and all associated services.
• "Member" — a person who is registered on the Platform and holds an active account.
• "Balance" — the real money or bonus amount held in a Member's account.
• "Bonus" — promotional funds provided by the Platform, which can be withdrawn subject to meeting specified conditions.
• "Wagering Requirement" — the total betting amount that must be met before bonus funds can be withdrawn.
• "SSL Encryption" — the technical data security measure used on the Platform.

2. Eligibility & Account Registration

2.1 Age Requirement

You must be at least 21 years old to open an account and use the q777 platform. Participation by minors is strictly prohibited. Providing false information during age verification will result in immediate account cancellation, and all associated balances may be forfeited.

2.2 Registration Requirements

You must provide accurate and complete information when registering an account. Each person may open only one account. If more than one account is found under the same person's name, all accounts will be closed and any accumulated balance may be forfeited.

• Full legal name (as per national ID).
• An active personal mobile number.
• An active email address (where applicable).
• Date of birth.

2.3 Identity Verification

q777 reserves the right to verify a Member's identity at any time. This process may require a national ID card, passport, or other government-issued documents. If the required information is not provided within the specified time, the account may be temporarily or permanently suspended.

3. Account Use & Security

You are solely responsible for keeping your q777 account secure. Never share your password with any third party. If you suspect unauthorized access to your account, contact our support team immediately.

• Transferring, selling, or allowing any third party to use your account is prohibited.
• Placing bets or conducting transactions using another person's account is strictly prohibited.
• Use a strong password and change it regularly.
• Always log out after using a public or shared computer.

4. Deposits, Withdrawals & Payment Policy

4.1 Deposit Terms

Accepted payment methods for depositing funds on the q777 platform are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks). The minimum deposit amount is ৳100 for each method.

4.2 Withdrawal Terms

Withdrawals can only be made to the same payment method used for the deposit. The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 30 minutes to 3 hours to process, though delays may occur during verification.

• Account verification must be completed before submitting a withdrawal request.
• The specified wagering requirement must be met before bonus funds can be withdrawn.
• q777 reserves the right to hold withdrawal requests in cases of suspicious transactions.
• All transactions are processed in Bangladeshi Taka (BDT / ৳).

4.3 Third-Party Payments

Payments from anyone other than the account holder are not accepted. If a payment is received from a third-party account or card, it will be returned and the Member's account may be subject to investigation.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

q777 offers new Members a 100% match bonus on their first deposit, up to ৳5,000. The following conditions apply to receive the bonus:

• The minimum deposit must be ৳100.
• A wagering requirement of 25x the bonus amount applies.
• Wagering is calculated based on the bonus amount only, not on the combined total of the deposit and bonus.

5.2 General Bonus Terms

All bonus offers are subject to the following general conditions:

• A bonus offer applies only once per Member, household, IP address, or device.
• Bonuses have a specific validity period; unused bonuses expire at the end of that period.
• Bonus funds cannot be transferred to another account.
• q777 reserves the right to withdraw or modify any bonus.
• Attempting to obtain bonuses through fraudulent activity will result in cancellation of the bonus and the account.

5.3 VIP Program

q777's VIP Program has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5% weekly cashback), and Gold (up to 0.8% weekly cashback). You can gradually move up to higher tiers based on your gaming activity and loyalty to the platform. A minimum wagering requirement applies to withdraw VIP cashback.

6. Gaming Rules

All games on the q777 platform operate under a Fair Play policy. Game outcomes are determined by a neutral Random Number Generator (RNG).

6.1 Betting Rules

• Sufficient balance must be available when placing a bet; bets will not be accepted if the balance is insufficient.
• Once a bet is confirmed, it cannot be cancelled or changed.
• In the case of an unintentional bet caused by a technical error, the platform will take action at the discretion of the relevant authority.
• If a game session is interrupted, the outcome will be determined based on data stored on the server.

6.2 Sports Betting

Sports betting offers a variety of markets, such as match result, handicap, over/under, and many other options. Odds are subject to change and are finalized before the match begins. Real-time odds apply for live betting.

7. Prohibited Activities

The activities listed below are strictly prohibited on the q777 platform. Violating these prohibitions may result in account cancellation and legal action:

• Money laundering or transacting with funds from illegal sources.
• Using fraudulent payment methods.
• Operating multiple accounts for the purpose of abusing the bonus system.
• Attempting to influence game outcomes using software, bots, or automated technology.
• Attempting unauthorized access to the platform's code or servers.
• Harassing, threatening, or behaving inappropriately toward other Members.
• Creating an account with false information.

8. Account Suspension & Closure

8.1 Platform Rights

q777 reserves the right to temporarily or permanently close any account without prior notice for any of the following reasons:

• Violation of any clause in these Terms.
• Providing false or incomplete information during registration.
• Failure to cooperate with security verification.
• Evidence of financial fraud.

8.2 Member Rights

You may close your account at any time by contacting our support team. Any pending withdrawals at the time of closure will be processed in the normal way, unless the account is being closed due to prohibited activity.

9. Responsible Gaming

q777 takes responsible gaming very seriously. We believe gaming is a form of entertainment and should never be used as a source of income. This platform is for users aged 21 and above only.

• Avoid betting more than you can afford.
• If you notice signs of gaming addiction, use our self-exclusion feature.
• Use deposit limit and session limit settings to manage your gaming.
• If you are experiencing difficulties, you will find more information on our Responsible Gaming page.

10. Privacy & Data Protection

q777 places the highest priority on protecting your personal information. All data is kept secure using SSL encryption technology. We never sell your personal information to third parties.

To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy page.

• Data collected while using the platform is used to improve our services.
• Information may be provided to authorities where there is a legal obligation to do so.
• You have the right to request correction or deletion of your data.

11. Dispute Resolution

If you have any objection or complaint regarding a transaction, a game result, or the platform's services, please contact our support team first. Most issues can be resolved quickly through our support channels.

11.1 Complaint Process

• When submitting a complaint, please include your account ID, date, time, and a description of the incident.
• Attach screenshots or other evidence where applicable.
• q777 will review your complaint and try to resolve it as quickly as possible.

11.2 Final Decision

In dispute resolution, the decision of the q777 authority will be considered final. However, we always follow a fair and transparent process, and the statements of all parties are taken into consideration.

12. Limitation of Liability

q777 strives to maintain the highest standards on its platform, but our liability is limited in the following cases:

• If a game or transaction is disrupted due to internet disconnection or third-party network issues.
• If any loss occurs due to a problem with the member's own device or browser.
• In cases of security risks arising from negligence regarding account information.
• If service is disrupted due to Force Majeure or uncontrollable circumstances.

In the event of any service disruption, we will endeavour to restore normal operations as quickly as our capacity allows.

13. Changes to Terms

q777 reserves the right to change, amend, or update these terms at any time. If you continue to use the platform after any changes, you will be deemed to have accepted the new terms.

• Members will be notified in advance of any significant changes where possible.
• The latest version will always be published on this page.
• It is the member's responsibility to visit this page regularly and stay informed about updates.

14. Contact

If you have any questions or need clarification about these terms, please contact our support team. Our 24/7 live chat support and email support are available in both Bengali and English.

• Live Chat: Chat directly from any page on the platform.
• Email: [email protected]